Clear How-to Guides for Faster Support
Create visual step-by-step guides in minutes and reuse them for hundreds of customer questions. Reduce support load, reply faster, and keep answers consistent.
Handle Hundreds of Support Requests with Reusable Visual Guides
Create a guide, an instruction, or answers to FAQs once and share your content with a vast audience. Benefit from automated updates for documents shared via links and embedded in the customer help center.
Answering FAQs
With comprehensive, illustrated, shareable, and ready-to-launch answers in place, your customer support manager can respond to client's questions thoroughly and in no time.
Troubleshooting
Let your customers solve issues on their own using your knowledgebase, and empower your support team managers with instructions on how to assist your clients in case they need it.
Creating Standard Operating Procedures (SOPs)
Provide your customer care managers with a clear course of action for dealing with software in their daily routine. Help them act faster and be competent.
Creating User Manuals
The fewer challenges your customer has while using your services, the more enjoyable their experience will be. Help your clients surf through your services confidently.
Create a Variety of Guiding Documents With MagicHow
Knowledge base
Standard Operating Procedures (SOPs)
User Manuals
Troubleshooting Guides
Create Documentation forSupport Team With MagicHow
With MagicHow, you can create Standard Operating Procedures (SOPs), how-to guides, and user manuals within minutes. Follow the process yourself, and MagicHow will turn your action into a step-by-step guide.
Install MagicHow
Install MagicHow in your browser or on your desktop to start capturing processes across any software in minutes.
- Works in your browser
- Works on desktop (Mac & Windows)
- Works across any software
- Fast, simple, accurate
- Ready in minutes
Capture your process
Turn everyday work into documentation by capturing your process as you complete it.
- Creating guides while working
- Record any software process
- Turn actions into steps
- No manual writing needed
Save your capture
Save your recording, and MagicHow generates a clean, complete step-by-step guide from your actions.
- Turns actions into instructions
- Clean step-by-step output
- No steps missed
- One capture becomes documentation
Edit and customize
Quickly improve your guide with edits, AI polishing, and rich content like notes, links, videos, and diagrams.
- Add notes and tips
- Blur sensitive information
- Polish guides in minutes with AI
- Insert links and resources
- Add videos and diagrams
Share with your team
Share guides securely with your team, control access, embed in documentation, or export in multiple formats.
- Invite users to your workspace
- Keep knowledge centralized
- Send public access link
- Export PDF, Word, Markdown
- Control access rights
- Embed in your documentation
Automate the Creation of How-to Guides and Customer Manuals
MagicHow for Modern Support teams
MagicHow helps customer support teams document FAQs. Record real support processes and turn them into visual step-by-step guides that customers and agents can use to resolve questions faster.
Get StartedUse MagicHow in the Largest Number of Industries
E-commerce
Healthcare
Education
Entertainment
Tourism
Information Technology
Transportation
MagicHow's Advantages for Customer Support
Save your time and energy by creating a single how-to guide or manual for thousands of customers. Use MagicHow to create training materials for your customer support managers.
Process Standardization
By creating instructions, you put everything in its place. Your customer support team follows processes in the most logical and productive way, adhering to fixed standards of service quality.
Automation
With MagicHow, you can forget about taking screenshots multiple times in a row. The tool will automatically create a guide, following your every step, recording it, and compiling slides into a comprehensive guiding document.
Errors Reduction
Since the key processes connected with using software and digital document workflow are standardized, your employees make fewer mistakes and tackle the tasks faster and more efficiently.
Performance Growth
By providing your employees with robust instructions, you help them focus on more creative tasks, some of which are vital for the company’s development. Besides, detailed guides leave less room for distraction.
Empower Your Client Relations Managers With Clear and Visual Instructions
Got Questions?
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